Call Center Manager jobs

We are looking for a skilled Call Center Manager who can lead Call Center Operations to maximize performance and increase customers. The Call Center activities are outsourced; a person successful in this role must have a Call Center management background, while also being a strong business facilitator. This role will drive executional and operational excellence across the management of multiple...

Job Overview GAC International Australia is seeking passionate professionals to join our dynamic team. If you’re eager to be part of a forward‑thinking company that values innovation and supports professional development, explore opportunities with GAC International Australia today! Key Responsibilities - Define and manage KPIs for the outsourced call center to ensure alignment with OEM...

Overview My Emergency Doctor is the leading Australian telemedicine service redefining emergency medical care. Established in 2016, we are Australia’s first telemedicine service exclusively staffed by Emergency Physicians. Our vision is to transform emergency care today and tomorrow – and ensure Australians have access to an emergency specialist whenever they call and wherever they are. We work...

TechOp Solutions is seeking a Program Manager (Call Center) who can provide masterful guidance in a federal contact center environment. This role is responsible for leading and managing daily operations of a call center to ensure efficient service delivery, high-quality customer interactions, and the achievement of organizational goals. This role provides direction to supervisors and staff,...

We are looking for a skilled Call Center Manager who can lead Call Center Operations to maximize performance and increase customers. The Call Center activities are outsourced; a person successful in this role must have a Call Center management background, while also being a strong business facilitator. This role will drive executional and operational excellence across the management of multiple...

Overview TechOp Solutions is seeking Senior CSRs who can provide masterful guidance in a federal contact center environment. Senior agents will have exceptional customer service skills, including experience deescalating calls and managing takeover calls, as well as handling disruptive callers. They will also provide coaching support for new agents and expert feedback for contact center...

Canberra, Australia | Posted on 09/09/2025 - State/Province Australian Capital Territory - Country Australia Job Description About Us: We are a trusted provider of data center solutions and IT services. We are currently looking for On-Call Data Center Technicians to join us. If you are an experienced technician seeking flexible, intermittent work in equipment management and hands-on technical...

A global provider of emergency response services is seeking Emergency Response Operators for its Salisbury (Brisbane) team. The ideal candidate will manage medical alarms and inbound calls in a fast-paced call centre environment. Responsibilities include liaising with emergency services and ensuring a calm, service-oriented approach. Competitive earnings of $66,000-$67,000, 5 weeks annual leave,...

Are you ready to take your career to the next level? Here’s your chance to be part of an exciting industry, where no two days are ever the same, and your skills truly shine. Atthl, we live and breathe adventure—and you could be at the heart of it all in a full‑time role! What You'll Do: - Assist guests with timely repairs. - Negotiate solutions for a great customer experience. - Track incidents...

A South Australian Government partner is seeking an ASO2 Customer Service & Data Entry Officer for an immediate full-time role based in Adelaide CBD. This position involves handling inbound enquiries in a call centre, performing high-volume data entry, and maintaining records with a keen attention to detail. If you have experience in customer service and are available to start immediately, we’d...

A leading customer experience organization in Perth is seeking an experienced Customer Experience Team Leader to balance leadership with operational excellence in a fast-paced environment. You will lead a CX team, manage escalations, ensure service quality across multiple channels, and facilitate continuous improvement. Ideal candidates thrive in dynamic roles with strong backgrounds in salary...

A leading bank in Australia is seeking a Customer Banking Specialist for their Katanning branch. This full-time role involves aiding customers with banking transactions and promoting digital banking tools. Candidates should have excellent communication skills, a passion for customer service, and a collaborative spirit. You will also be involved in completing Financial Health Checks and processing...

Join JJ's Waste & Recycling – Australia as a Call Center Team Lead. The role is based in our Dandenong South office and focuses on delivering high‑quality customer support to our commercial clients while leading a small team of customer service agents. Key Responsibilities - Provide professional customer service to internal and external stakeholders, handling inbound calls and enquiries in a...

Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

A family-owned waste management company in Dandenong South is looking for a Call Center Team Lead to manage a customer service team. Responsibilities include delivering excellent support to clients, ensuring high-quality data entry, and collaborating with various departments. Candidates should have experience in customer service, adaptability, and a desire to grow in a stable environment. The...

A leading telemedicine service provider is seeking a Call Center Manager to oversee daily operations in Australia. This role focuses on ensuring high quality in client services and efficient team management. The ideal candidate will have experience in emergency call centers and possess strong leadership and problem-solving skills. Responsibilities include maintaining service standards, staff...

TechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and...

Overview TechOp Solutions is seeking CSRs who can provide masterful guidance in a federal contact center environment. Strong candidates will have exceptional customer service skills, including experience deescalating calls, and proficiency in use of common office tools. Team members will support leadership across all aspects of contact center operations, and demonstrate courtesy and...

TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client. Remote position, but...

Overview TechOp Solutions is seeking Senior CSRs who can provide masterful guidance in a federal contact center environment. Senior agents will have exceptional customer service skills, including experience deescalating calls and managing takeover calls, as well as handling disruptive callers. They will also provide coaching support for new agents and expert feedback for contact center...