complaints manager jobs

Coordinator - Statewide Complaints Management Oversight Unit (529958) Department of Health Chief Risk Officer CRO - Recovery & Child Safeguarding Applications must be submitted by Wednesday 28 January, 2026 3:30 PM Award/Classification: Health and Human Services (Tasmanian State Service) Award, General Stream, Band 6 $107,899 to $122,292 per annum Employment type: Permanent,...

Overview Join to apply for the Complaints Officer & Manager Complaints role at Department of Local Government, Industry Regulation and Safety (LGIRS). Pay This pay range is provided by LGIRS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$105,167.00/yr - A$149,485.00/yr The Role Complaints Officer (16889) - -...

A financial services company is seeking a Resolutions Manager for a 12-month fixed-term contract. The role focuses on managing the resolution of escalated complaints, ensuring compliance with regulations, and driving customer service excellence. Candidates should possess strong communication skills, a proven background in dispute resolution, and the ability to handle complex complaints with...

Join to apply for the Operations Manager, Complaints role at Department of Customer Services, Open Data and Small and Family Business The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including...

The Team: The Statewide Complaints Management Oversight Unit (SCMOU) is a specialist team within the Office of the Chief Risk Officer, Department of Health (DoH). Our purpose is to strengthen complaints management across the health system by providing independent oversight, governance, and quality assurance. We work collaboratively with services across DoH to ensure complaints are managed in a...

Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences...

As the Operations Manager, Complaints, you will: • Lead the Complaints Clearing House Management Office (CCMO) team and manage day to day workflow, quality, staff capability, coaching and escalation handling. • Oversee the receival, triage and assessment of customer complaints in line with the Queensland Public Service Customer Complaints Management Framework and Guideline. • Manage sensitive and...

⚡About Amber Amber is an entirely new way to buy and sell power, designed for a world powered by renewable energy. We give customers direct access to the real-time wholesale electricity price as it varies every 5 mins and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid. It’s a cheaper way to buy power, a smarter way to sell power,...

Townsville Catholic Education Office supports 30 schools within the Diocese, located throughout a diverse region of North Queensland, extending west to Mount Isa, south to Proserpine, and north to Ingham. We employ over 2,900 dedicated professionals who contribute to our mission of delivering high-quality, values-based education within our Catholic school communities. Our schools include primary,...

Multiple Opportunities – Complaints Analyst/Manager/Lead Location: Melbourne | Type: Permanent, Full-time Open Roles: Complaints Oversight & Well Managed Lead Complaints Oversight Manager Complaints Oversight Analyst Complaints Well Managed Analyst Overview Our multinational banking client is currently expanding its Complaints and Customer Resolution function and is recruiting across four key...

#LI-JC1 At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Relations Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Business Operations As a world leader in commercial and personal insurance solutions operating in over 70 countries and...

Job Description - Lead a high‑impact, customer‑facing function that directly shapes Jetstar’s service reputation and drives meaningful resolution outcomes for our customers. - Grow and mentor a multi‑site team across Australia and Asia, developing capability in a fast‑paced, people‑focused environment. - Melbourne CBD location Love travel and passionate about all things aviation. You’re in the...

Senior Manager, Complaints Excellence At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. We offer an...

The Complaints Management Coordination team is tasked with establishing and leading a coordinated complaints management model at Comcare. The team oversees and coordinates the implementation of comprehensive complaints management review recommendations. The team collaborates with diverse business areas to improve the way complaints are managed at Comcare and works to streamline complaint...

Student Integrity and Complaints Manager Box Hill Institute is seeking a full-time, ongoing Student Integrity and Complaints Manager. This position is based at the Elgar Campus with travel to Lilydale and City Campuses required. It forms part of the Academic Governance team. Within this role you will be responsible for the end-to-end management of student and customer complaints, misconduct,...

Job Description What is the opportunity? As a Case Manager in the Client Complaints Appeal Office, you will review, investigate and resolve client complaint escalations and related systemic issues through timely and fair reviews. You will use effective conflict management practices in casework to demonstrate fairness and to mitigate risk to RBC. Being mindful of identifying opportunities for...

Select how often (in days) to receive an alert: Business Assurance and Controls Manager - Complaints and Systemics Issues Department: AR Controls Division: Australia Retail Location: Docklands About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a...

Come join our team to make a difference in the NSW public sector! Vacancy: Manager, Complaint Handling System Reviews, Clerk Grade 11/12 – Systems Oversight Branch Location: Sydney CBD with hybrid and flexible working options. Employment: Ongoing or Temporary Salary Range: Up to $181,853. Package includes salary ($139,787 - $161,663), employer's contribution to superannuation and annual leave...

About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Business Assurance and Controls Manager in our Australia Retail segment, you'll play a key role in helping to put the foundations in place—with the right tools, systems, structure and...

Coordinator - Statewide Complaints Management Oversight Unit (529958) Department of Health Chief Risk Officer CRO - Recovery & Child Safeguarding Applications must be submitted by Wednesday 28 January, 2026 3:30 PM Award/Classification: Health and Human Services (Tasmanian State Service) Award, General Stream, Band 6 $107,899 to $122,292 per annum Employment type: Permanent,...