contact centre operator jobs in Melbourne, VIC

A leading comparison service provider in Melbourne seeks an Operations Analyst to enhance Contact Centre performance through real-time analysis and reporting. You will prepare actionable insights, monitor adherence, and manage activities based on call volumes. Strong Excel skills and a background in a Contact Centre environment are essential. Join a supportive team dedicated to optimizing...

A leading aged care provider in Brisbane is seeking a Contact Centre Manager to lead and inspire the customer service team. The role involves overseeing daily operations, implementing quality assurance, and driving continuous improvement in service delivery. With a strong background in contact centre management, the ideal candidate will focus on optimizing customer experiences and developing team...

Executive Sales & Contracts Manager at The Ultra Group of Companies Company Description AP Fleet Management, established in ****, empowers organisations with access to the largest Australian Aftermarket Vehicle Servicing, with Premium 24/7 Roadside Assistance, Fleet Management, Next Mileage Delivery & Workshop Automation Platform, ensuring continuous road service 24/7. Based in Adelaide, South...

A leading live entertainment company in Melbourne is seeking a Team Supervisor for the Contact Centre. The ideal candidate will manage operations, foster a positive culture, and ensure high-quality customer service. Responsibilities include staff management, performance tracking, and implementing improvement strategies. Candidates should have strong interpersonal and organizational skills, proven...

A leading entertainment company is seeking a Team Supervisor to manage operations in the Contact Centre. This role involves providing leadership, overseeing customer service quality, and promoting a positive team culture. You will ensure staff are equipped with the necessary tools, manage performance targets, and train personnel. Ideal candidates will have excellent interpersonal and...

Contact Centre Officer, Fund Services at SS&C Technologies Company Overview: As a leading financial services and healthcare technology company, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Over 20,000 financial and healthcare organizations rely on SS&C for expertise, scale, and technology. Location Melbourne, Australia | Hybrid Why You Will Love It...

Join to apply for the Contact Centre Manager role at MUFG Pension & Market Services. A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust,...

About us Mantel is an Australian-owned IT Professional Services consultancy, focused on emerging technology to help advance our clients by leveraging AI, Digital, Cloud, Data & Security technology. We are a fully AI-enabled technology consultancy and the partner that bridges the gap between blue‐sky ambition and practical steps to deliver value. Since our inception in November 2017, we have...

Location: Docklands, VIC Employment Type: Full-time Lead, Inspire, and Transform Member Experience Are you a dynamic leader with a passion for delivering exceptional customer service? We're looking for a Contact Centre Manager to lead high-performing teams and shape the future of our contact centre operations. This is a fast-paced, continuously evolving role where you'll drive strategic...

Posted: 08/01/2026 Closing Date: 02/02/2026 Job Type: Permanent - Full Time Location: LNE Melbourne Job Category: Customer Service At Lite n' Easy our goal is to create a healthier Australia by changing the way Australians eat. We make it easy for people to eat well, whether they want to lose weight or simply stay healthy. As a quality driven food company, all of our creative energies go...

A leading telecommunications company is seeking a Tech Lead for Contact Centre Enablement. This role involves driving operations and product development for the messaging platform while managing stakeholder interactions and vendor relationships. The ideal candidate will have extensive experience in digital technologies, project management, and strong interpersonal skills. The position offers...

Overview To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category: Sales About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of...

- Shape the future of omnichannel customer experience - Work with cuttingedge technology - Join a dynamic, peoplefocused, highgrowth organisation Fusion5 is seeking a Digital Contact Centre Architect to join our team, bringing your real world expertise and passion for omnichannel customer service delivery to meet our customers evolving needs. About You You know what it takes to deliver...

Optus is one of Australia's leading telecommunications companies, delivering more than 11 million services every day across mobile, broadband, and digital solutions. We are looking for a customer focussed Social Media Team Leader to guide a high‐performing group of Social Media Experts in the contact centre as they respond to customer queries across multiple social platforms. This is a key...

.Mini Contact Centre; Customer Service - Full Time - Rowville page is loaded## Mini Contact Centre; Customer Service - Full Time - Rowvilleremote type: On-Sitelocations: Rowville, Victoria, Australiatime type: Full timeposted on: Posted Todayjob requisition id: R25_0000044672* Supporting a dynamic internal team with retail related enquiries* Entry level role with lots of support & training* State...

About us Mantel is an Australian-owned technology consulting business with capabilities across Cloud, Digital, Data, Delivery & Security. Since our inception in November 2017, we have experienced remarkable growth across Australia & New Zealand and are honoured to be recognised as a Great Place to Work for 6 years in a row! We hire smart and talented people and get out of their way. As a...

A leading financial services company in Docklands is seeking a Contact Centre Manager to lead high-performing teams and shape exceptional member experiences. You will drive operational goals across multi-channel contact operations and champion a culture of engagement and innovation. The ideal candidate has 5+ years in operational management, strong stakeholder engagement skills, and proficiency...

A global financial services firm based in Docklands, VIC, seeks a Contact Centre Manager to lead high-performing teams in a dynamic environment. You will drive service excellence while overseeing multi-channel customer operations. The ideal candidate brings at least 5 years of operational management experience and strong stakeholder engagement skills. This position offers career development and...

A leading care and support provider in City of Melbourne seeks a mid-senior level Contact Centre Manager. In this full-time role, you'll lead a team to deliver exceptional service, manage operations, and implement strategic improvements. Candidates must have over 3 years of experience in contact centre leadership and a proven ability to drive results through coaching. A hybrid work model and...

A renowned consumer services company in Melbourne is seeking an Operations Analyst (Real Time) to optimize their Contact Centre operations. The role involves preparing reports, monitoring performance, and providing actionable insights to ensure service levels are maintained. The ideal candidate has experience in a Contact Centre environment, strong Excel skills, and the ability to communicate...