service designer jobs

A global IT solutions company seeks a Service Design and Transition Delivery Lead in Canberra to oversee engineering delivery for Defence programs. This role involves leading teams, managing the engineering lifecycle, and ensuring compliance with security standards. Ideal candidates will have experience in large-scale software programs and excellent communication skills. The position promotes a...

A leading telecommunications company is looking for a Learning Specialist to join their team in Victoria, Australia. The role involves designing and delivering training programs for customer service teams, focusing on enhancing the customer experience. Candidates must possess strong instructional design skills, experience with eLearning tools, and the ability to collaborate effectively. This...

We are seeking an experienced Service Design Lead to provide strategic leadership across a large-scale digital transformation environment. This role sits within an enabling services model and supports multiple delivery teams operating under a Scaled Agile Framework (SAFe). The successful candidate will lead service design as a practice, uplift organisational capability, and ensure high-quality,...

A construction firm in Queensland is seeking a Services Design Manager to bridge creative vision with practical execution. Responsibilities include managing service disconnections, coordinating design efforts with teams, and ensuring compliance with Queensland regulations. The ideal candidate will have strong experience in building services design and a proactive approach to problem-solving. This...

Talent International is working in partnership with a large government organisation to assist in sourcing an experienced Service Designer. Key Criteria: - Demonstrated experience in leading stakeholders and project teams to generate journey maps, service blueprints, service models, and clearly articulate actionable insights and opportunities for service and experience improvement (40 %) -...

A financial regulatory organization is looking for a Service Designer to enhance user experiences within their digital team. The role involves leading strategic engagements, collaborating with various stakeholders, and designing service experiences. Candidates should have a minimum of five years in service design with proven experience in process improvement and strategic initiatives. The...

A leading medical defence organisation in Australia is seeking a Senior Service Designer to enhance member experiences within their Medical Indemnity division. The role involves defining member journey architecture, leading service design initiatives, and collaborating with teams to improve member interactions. Ideal candidates should possess strong expertise in service design methodologies and...

Chalfont is seeking a visionary Service Design Lead for our federal government client, to set their strategic direction, ensuring high-quality design outcomes that bridge the gap between complex organisational goals and meaningful user needs. The Role Operating within a SAFe environment, you will lead a team of architecture and design professionals to shape opportunity and deliver results. You...

Experience Strategy & Service Design Lead Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards...

A leading global technology company is seeking a Service Architect based in Victoria, Australia. This role involves leading the design of service solutions for retail customers, assessing feasibility, and negotiating contracts. Candidates should have a minimum of 5 years’ experience in service design and contract negotiation, with a strong understanding of ITIL principles. The position also...

A not-for-profit organization seeks a Director of Service Design and Commissioning to oversee healthcare service design and ensure operational readiness. The ideal candidate will have over 10 years of experience in healthcare operations, with a strong record in commissioning new services. Key responsibilities include leading strategic planning, engaging stakeholders, and managing commissioning...

A government agency in Tasmania is seeking a State Manager for Service Design and Innovation to lead clinical services and strategic initiatives. Responsibilities include driving innovation in cancer prevention and population screening, managing multi-disciplinary teams, and developing sustainable healthcare solutions. The ideal candidate will have significant experience in the health sector,...

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start‑up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem‑solving creativity. United by our core...

WHAT MAKES US A GREAT PLACE TO WORK We are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance....

One of our Federal Government clients is looking for a ICT Service Design Manager in Canberra. We are seeking candidates with the following Skills/Experience: - Experience with industry-standard service design frameworks such as ITIL, Agile, or similar methodologies. - Extensive experience in managing and overseeing ICT service management functions, ensuring service design activities meet...

Senior Service Designer - Member Experience Sydney NSW, Australia Posted Tuesday 20 January 2026 at 1:00 pm Duration: 6-month Maximum Term Contract (potential to extend) About Avant Avant is Australia’s leading medical defence organisation, proudly supporting medical professionals for over 130 years. With more than 90,000 members, including health practitioners and medical students across...

A digital transformation firm in Canberra is searching for a visionary Service Design Lead to guide strategic design frameworks within a federal government context. The candidate will drive service design maturity, ensuring adherence to high-quality standards and facilitating essential workshops. Key qualifications include notable leadership experience in service design, proficiency in Agile...

Director of Service Design and Commissioning Join to apply for the Director of Service Design and Commissioning role at HammondCare. Join HammondCare and help improve quality of life for older Australians in need. As a not-for-profit, Christian organisation, we provide expert aged care, home care, dementia care and palliative care. Mission‑led, we build passionate teams who support older people...

Overview Accrue up to an extra 12 days of leave per year through our Life Days program. Work with world leading technology business at the forefront of innovation. We’re a ‘Family Friendly’ certified workplace – we understand the many and varied roles our team members need to play within their own family setting and actively support them. Our team feel Leidos is a great place to work. Learn...

A digital transformation leader seeks a Manager in Service Design in Canberra, Australia. The role involves leading strategic design initiatives to shape impactful government service strategies and experiences. Candidates should have extensive experience in service design within consulting or government environments, and strong strategic thinking combined with hands-on capabilities. The company...